Return Policy

Refund Policy

Thank you for shopping at mascotall.com. If you have a concern about your purchase, please contact us so we can review the issue and help you with the refund process.

1. Eligibility for Refunds

• Defective or incorrectly described items: You may request a refund if your item has a quality or functional defect, or differs significantly from its description. We may request photos or videos to help assess the issue.
• Returns for personal reasons: If you selected the wrong size or changed your mind, the item must be unused and returned in its original packaging, with all tags and accessories included, in accordance with our return policy.
• Exchanges: We do not offer exchanges.

2. Refund Request Deadline

Please submit your refund request within 30 days of receiving your item. Requests submitted after this period are outside our standard refund window, except where applicable law provides otherwise.

3. How to Request a Refund

1. Contact us: Submit a request through the My Orders page or email sale@mascotall.com. Include your order number, the reason for your request, and relevant photos or supporting information.
2. Request review: We will review your request within 1–3 business days. If approved, we will send you the return instructions and confirm the return address by email or SMS.
3. Send your return: Ship the item within 7 days of receiving approval. Please follow the return instructions and use a trackable shipping service. Keep your shipping receipt and tracking number.
4. Refund processing: Once we receive and inspect the returned item and confirm that it meets the refund conditions, we will process your refund within 3–5 business days.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.

4. Return Condition and Refund Amount

Damage caused by misuse or handling beyond what is reasonably necessary to inspect the item may affect refund eligibility. Where permitted by applicable law, we may decline a refund or reduce the amount to reflect the item's loss in value. We will explain any proposed reduction.

Refunds are based on the amount actually paid for the returned item, including any discounts applied. Under our standard policy, shipping fees already incurred and taxes are excluded, except where applicable law or the terms of your purchase require otherwise.

Please refer to our return policy for responsibility for return shipping costs.

5. Return Address

Please contact us for return approval and address confirmation before sending your item.

6. Contact Us

For refund questions or help with your request, email sale@mascotall.com.

Business days exclude weekends and public holidays. Nothing in this policy limits rights that cannot be excluded under applicable consumer protection laws.