Q: Can I customize the colors of my costume?
A: We offer a variety of fabric colors for customization.
Select “Custom Colors” on the product page, where available,
and describe your preferred colors in the customization notes.
Any listed customization charge will apply.
If you have a specific shade in mind, include its Pantone
Matching System (PMS) code as a reference. Color matching
depends on fabric availability, so please contact us before
ordering if a close match is essential.
Q: Are costume accessories removable?
A: Whether accessories such as hats, shirts, shorts, or jerseys
can be removed depends on the costume's design. Please contact
us about the specific costume before ordering so we can confirm.
If you would like to order without certain accessories, include
your request in the customization notes.
Q: Can you add my logo to a costume or its accessories?
A: Please email your logo in PDF or JPG format to
sale@mascotall.com.
Include the costume you are interested in, your preferred
logo placement, and the approximate logo size.
We will review your request and confirm whether it is feasible,
along with any additional cost and processing time, before
you order. If you have already placed an order, include your
order number. Please ensure that you have permission to use
the logo for this purpose.
Q: Can you create a custom mascot costume from my pictures?
A: Yes, we offer custom mascot costume production based on
your reference images, subject to design and manufacturing
feasibility. Send your images in PDF or JPG format to
sale@mascotall.com,
together with your requirements, preferred size, and any
event deadline.
We will review the design and provide a quote. We aim to
respond within 5–12 hours, although complex requests may
require additional review time.
