Privacy Policy

At mascotall.com, we respect your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, place an order, or contact us.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Contact and order information: Your name, email address, phone number, billing and shipping addresses, and details of the products you order.
• Account information: Information you provide when creating or updating an account.
• Customer communications: Messages, custom design requirements, reference images, and other information you send to us.
• Payment and transaction information: Your selected payment method, payment status, and transaction details associated with your order.
• Technical and usage information: Your IP address, browser type, device information, pages viewed on our website, referring pages, and visit times.

We may also receive information from payment providers, delivery partners, and other service providers as needed to process payments, fulfill orders, and provide customer support.

2. How We Use Your Information

• Process payments, prepare orders, and arrange delivery.
• Manage your account and provide order updates.
• Respond to inquiries and assist with custom orders.
• Handle returns, refunds, and other after-sales requests.
• Maintain and improve our website and customer experience.
• Detect fraud and protect our website and customers.
• Meet applicable legal and recordkeeping obligations.
• Send promotional communications where permitted by law and with your consent where required.

3. Payment Services

We offer PayPal, Google Pay, and Apple Pay at checkout, subject to availability. When you use these services, your payment information is handled by the relevant payment providers and processors under their own privacy policies.

We receive the transaction information needed to confirm your payment and manage your order. Please do not send full card numbers, card security codes, or payment account passwords by email or message.

4. How We Share Information

We do not sell or rent your personal information. We may share information in the following circumstances:

• Service providers: With partners that help us process payments, deliver orders, operate our website, and provide customer support, as needed to perform those services.
• Legal and security purposes: Where required by law, in response to valid legal requests, or where necessary to protect rights, prevent fraud, or address security concerns.
• Business transfers: As part of a merger, acquisition, or transfer of business assets, subject to applicable privacy requirements.
• With your permission: When you authorize us to share your information for another purpose.

5. Cookies and Similar Technologies

We use cookies and similar technologies to support website functions, remember preferences, and maintain shopping sessions. We may also use analytics tools to understand how visitors use our website and identify areas for improvement.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect website features, including account access and checkout. Where required by applicable law, we will request consent before using non-essential cookies.

6. Data Security and Retention

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage is completely secure.

We retain personal information for as long as necessary for the purposes described in this policy, including fulfilling orders, providing support, meeting legal obligations, and resolving disputes. Retention periods vary depending on the type of information and applicable requirements.

7. International Data Processing

Providing our services may involve processing information in countries other than your own. Those countries may have different data protection laws. Where applicable, we take steps required by law to protect information transferred internationally.

8. Your Privacy Choices

Depending on your location and applicable law, you may have rights to access, correct, or delete your personal information, obtain a copy of it, or restrict or object to certain processing. Where processing relies on consent, you may withdraw that consent.

To make a privacy request, contact sale@mascotall.com. We may need to verify your identity before completing your request. Certain information may need to be retained to meet legal obligations.

You can unsubscribe from promotional emails using the unsubscribe link in those messages. We may still send communications needed to manage your orders or respond to your requests.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable requirements. Updates will be posted on this page, and we will provide additional notice where required by law.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please email sale@mascotall.com.